At Branch & Blossom we strive to offer the best quality product and service.
If for any reason you are not satisfied with the product or service you receive please take the time to call us or pop in to discuss.
Flowers are a fresh product and much like fruit& vege they have a shelf life. It is reasonable to expect fresh cut flowers will last from 5 days – a week. Depending on a number of factors like the variety of flower ( some last longer than others) and the temperature in your house or office. Flowers need fresh water to survive and we recommend you top up your arrangements with fresh water daily.
Flowers are also subject to seasonal availability . Our designs and Bouquets are all unique and may not match the image shown as a guideline on our website. We will always do our very best to accommodate special request for colour or variety
Plants are also subject to environmental conditions. Please take the time to read any instructions received with your living gift. If you are unsure how to care for your living gift please give us a call or pop in and see us we are happy to offer advice.
Deliveries- we can not guarantee specific delivery times as we rely on couriers for most of our deliveries. We will however do our very best to honour any reasonable requests for e.g am or pm, before 10.30 after 2.30
We do however guarantee same day delivery Mon-Fri to most local areas if we receive your order by 10.30. We do also guarantee your gift will be delivered on the day it was ordered for by end of business hours.
Please ensure you have chosen a suburb carefully in the dropdown menu. If selected incorrectly, you will be requested to pay the difference and/or your order may not be delivered.
Anonymous flowers: please note we do not participate in sending anonymous flowers. If you choose to leave your name off the card the recipient has the right to request who completed the order
All images and content on our website and social media remains the property of Branch and Blossom. If you would like to use an image please ask us first
Our team are here to help. We care and we listen.